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FAQs

About the Area
Why are there so many dead / fallen trees in the area?

There are more than 29 million dead or dying trees in Northern California, due to bark beetles. Because of the years-long drought, trees (especially ponderosa and sugar pine) have been unable to defend themselves from the destructive bark beetles. Many agencies are working to remove dead trees so that they don’t pose a risk for fire, falling, etc.

Where are the nearest grocery stores, restaurants, shops?

You will find everything you need here in Arnold. While you won’t find many chain stores or name brand businesses (no Starbucks, no drive-thrus!) but there are locally owned businesses including a supermarket, coffee shop, sit-down restaurants and take-out restaurants, sporting goods stores, boutiques, a brewery, and even a taco truck! Visit the ComeToArnold website or the Visit Calaveras website for more information about the local area.

Payment & Cancellation
When will you charge my credit card?

For any reservation made more than three weeks in advance, we will only charge the first $159.00 of your balance. The first $100 is non-refundable. The remainder of your balance will be withdrawn 21 days prior to your arrival. All reservations made within three weeks of your arrival date must be paid in full at the time of booking.

What is your cancellation policy?

If you cancel more than 21 days before your arrival, you will receive a $59 refund of your $159 initial payment. Once your balance is paid in full at the 21-day mark, there are no refunds for cancellations unless you have purchased optional Travel Insurance.

What does Travel Protection cover?

Please review the Travel Protection webpage for more information.

Summer Questions
How do I access the recreation facilities?

DUE TO COVID 19 BOTH BLUE LAKE SPRINGS AND BIG TREES VILLAGE RECREATION FACILITIES ARE CLOSED.

For more information on fees, policies and guidelines visit the links below:
Blue Lake Springs Recreation Info
Big Trees Village Recreation Info

If you are renting a cabin in Lakemont Pines there will be guest tags in the cabin to gain access to the facilities. There are no additional fees for Lakemont Pines.

What To Pack?
What is provided at the cabin?

Each of our cabins has a fully-stocked kitchen including pots, pans, dishware, glassware and silverware. We also provide you with dish soap, dish detergent*, hand soap, trash bags, coffee filters, one roll of paper towels in the kitchen, and two rolls of toilet paper in each bathroom. We also provide the blankets, comforters, pillows, sheets, and towels (bath towels, wash cloths, hand towels). Please bring beach towels if need be! Cabins are also equipped with flashlights and/or lanterns, firewood** and fire starters**, and a snow shovel.

* The vast majority of our cabins have dishwashers, although not all of them.
** Provided w
here applicable; some homes have alternative forms of heat and do not need firewood or starters.

Do I need to bring my own linens and towels?

No! We provide sheets for every bed, and towels for every person (bath towel, hand towel, wash cloth). The only thing you’ll want to bring are beach towels if needed.

Winter Questions
If it's snowing, will my driveway be plowed?

We make sure that your driveway is plowed on the day of your arrival. Some cabins have snow plow contracts (varies by homeowner) but others will need to be shoveled. A purple star on the top right corner of your check-in packet denotes that there is NOT a snow plow contract for your cabin, and you will need to shovel the driveway. A snow shovel is provided at each cabin. We can also provide you with contact information for private contractors if you would like to pay someone to clear your driveway and/or stairs.

How far is the cabin from Bear Valley Ski Resort?

Arnold: 28 miles, approximately 40 minutes
Dorrington: 24 miles, approximately 35 minutes
Forest Meadows: 37 miles, approximately 50 minutes

Do I need tire chains? I have a 4WD vehicle...

Tire chains are required when chain control is in effect. The location and duration of chain control is subject to weather conditions and is determined by CalTrans. You can view current road conditions and chain requirements at the CalTrans website. It is important to note that having a 4WD vehicle does not replace the need for tire chains. The most common form of chain control requires chains on all vehicles except 4WD vehicles with snow tires on all four wheels. Highway Patrol will fine drivers in violation of chain control requirements.